OnePacs Forums

Do you happen to have them arranged in order: 1, 3, 2? There's a known issue when the monitors are arranged out of order that will be resolved in the next release. Could you try to order them 1,2,3 or 3,2,1?

Thanks

Justin

OnePacs Desktop for macOS version 2.3 is now available to download.

Further details available in the OnePacs Workstation for macOS forum.

"Hello, we had problems with the new version, at least on this pc."

Are you saying that you're not using the latest version in the screenshot? The solution to the multi-monitor display issue is to upgrade to the latest version.

Also, can you please provide the size and resolution of your monitors?

Hi Carmen,

Could you please submit your logs (right-click on study retriever icon in task bar -> upload debug logs to onepacs).

Thanks!

Hi Carmen,

Looks like you might be using an older version of OnePacs Desktop. I recommend updating to the latest version which contains some improvements to multi-monitor layout.

Regards,

Justin

Hi Mark,

Take a look at this page: https://wiki.onepacsforums.com/doku.php ... extraction

Note, you need to be a OnePacs user and register for an account to access this page.

Regards,

Justin

Hi Mindi, OnePacs Gateway version 2.8.3 is the latest version and is fully compatible with Windows 10. What you are describing is atypical. I would check external factors such as anti-virus applications that may be interfering (see directory exclusions listed here ), system resources such as free di...

Hi Rod,

I would recommend running the installer as administrator (right-click and select run as administrator). Also make sure your Anti-Virus solution is not interfering with the installation.

Hi,

Here is the documentation regarding burning CDs or DVDs with the Java viewer.

https://onepacshelp.com/display/V12/CD+or+DVD+Burning

Could you be more specific about problem you're having?

Regards,

Justin