OnePacs Forums

You do not need to enter anything in the "IP address" field in the facility configuration page on OnePacs. This field only needs to be populated if you will set up your workstations to directly download studies from the sending gateway, rather than the OnePacs servers. This can be faster than downlo...

Sorry I think we misspoke here, actually just PDF is currently supported. However JPG and other file types will be added soon. Can you use PDF for now?

Akhil,

Just read your most recent post. Can you try emailing a .pdf file and see if that works?

John

Akhil, I checked in your account as you specified, it looks like the attachments are in .docx format. They would have to be in .pdf or .jpg format to show up in the incoming documents folder. Also as Justin mentions, they need to be 'unread' at the time the mail is checked to be collected into the i...

Yes, it is necessary to set a rule by which incoming documents are matched. If you just want all incoming documents to go into the folder for one particular facility, you can just set a rule of "true" for the facility. Click "Edit" on the folder for that facility, and type the word "true" (without q...