OnePACS Desktop 5.2.3 error message: "Error opening installa

[akanppjr]

OnePACS Desktop 5.2.3 error message: "Error opening installation log file. Verify that the specified log file location exists and is writable."

I've tried re-downloading it, clearing out the /temp folder, ending explorer.exe and re-starting, and installing it on a different hard drive. Get the same error message. Any suggestions?

[justin]

Could you try right-clicking on the installer and selecting "Run as administrator"? You might also want to try disabling your anti-virus during the installation and then excluding the C:\onepacs directory afterwards.

Thanks,

Justin

[akanppjr]

Yes I tried running it as administrator, and also disabled antivirus. Still the same error message "Error opening installation log file. Verify that the specified log file location exists and is writable."

[damien]

I have found that there may be certain situations when the installer cannot write the log file and fails. If running the installer as Administrator does not work you can try manually creating the directory structure that it is expecting. This directory structure may be deleted upon successful installation. The default path that the installer expects is: C:\Documents and Settings\All Users\Application Data

-- Damien