Receiving error during RemotEye Installation

Historical record of a forum that was for discussion of the setup, configuration, and use of OnePacs for research and educational purposes (non-clinical use).

Please direct any support inquiries through the standard OnePacs ticketing and support system.

The "Announcements" forum will continue to be active and contain announcements related to the OnePacs system.
Locked
RMurad
Posts: 1
Joined: Mon Jan 07, 2019 11:53 am

Receiving error during RemotEye Installation

Post by RMurad » Mon Jan 07, 2019 4:24 pm

Hello,

While attempting to install RemotEye CD Burning software, I received an error (please see the attach file). The system is running Windows 10 and Java 8, release 141. Would I have to upgrade the version of Java to correct the issue or is there some other issue that I am not seeing?

Thanks,
Rod
Attachments
Remoteye installation error.jpg
Remoteye installation error.jpg (20.23 KiB) Viewed 8213 times

justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: Receiving error during RemotEye Installation

Post by justin » Mon Jan 07, 2019 4:35 pm

Hi Rod,

I would recommend running the installer as administrator (right-click and select run as administrator). Also make sure your Anti-Virus solution is not interfering with the installation.

Locked