Workstation v16 problem

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carmen21
Posts: 26
Joined: Mon Mar 26, 2012 7:27 am

Workstation v16 problem

Post by carmen21 » Mon May 31, 2021 4:11 pm

Hi, I have a problem whit workstation last version. I add new server, I search study then in Send/Recive, download well but I can't open viewer, don't show error and does nothing. Images are never opened. Can somebody help me?
(my SO is Windows 10) Thanks!
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admin
Site Admin
Posts: 105
Joined: Tue Nov 25, 2008 3:13 pm

Re: Workstation v16 problem

Post by admin » Mon May 31, 2021 11:39 pm

Hello, can you upload debug logs to OnePacs:

https://onepacshelp.com/display/OWSR/Debug+Logs


Please also send me a private message in these forums including the debug log code, and a screenshot of the situation you are having. As always, ensure not to post any private information/PHI/etc in any forum post. Thanks.
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carmen21
Posts: 26
Joined: Mon Mar 26, 2012 7:27 am

Re: Workstation v16 problem

Post by carmen21 » Wed Jun 02, 2021 2:17 pm

Hi. Anyone else have this problem?
It is when a local server is used, we have DCM4CHEE server. Thanks.
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admin
Site Admin
Posts: 105
Joined: Tue Nov 25, 2008 3:13 pm

Re: Workstation v16 problem

Post by admin » Mon Jun 14, 2021 10:05 am

Thanks for providing the logs, we have identified and fixed the issue. Will release a point update shortly.
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carmen21
Posts: 26
Joined: Mon Mar 26, 2012 7:27 am

Re: Workstation v16 problem

Post by carmen21 » Thu Jun 17, 2021 1:30 pm

Hello, it already works correctly with the latest version, thank you very much.
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