Tomos will not load from outside facility CD's

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mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Tomos will not load from outside facility CD's

Post by mindi2210 » Thu Apr 13, 2023 12:05 pm

Hello- We are having trouble loading mammo tomo images into OnePACS from some facilities. The 2D or C-view images will load but the tomos will fail. Is it a setting we need to adjust?

onepacs
Posts: 112
Joined: Tue Aug 27, 2013 1:45 pm

Re: Tomos will not load from outside facility CD's

Post by onepacs » Fri Apr 14, 2023 1:03 pm

When you say "loading", what do you mean? Are you sending the studies into the OnePacs Gateway software, or trying to upload them via the website? Whichever way you're doing it, are you seeing any errors?

mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Re: Tomos will not load from outside facility CD's

Post by mindi2210 » Fri Apr 14, 2023 7:24 pm

We have always upload outside comparison CD’s via the website. While all the 2D and C-view cases will load, the tomo cases will say failed.

onepacs
Posts: 112
Joined: Tue Aug 27, 2013 1:45 pm

Re: Tomos will not load from outside facility CD's

Post by onepacs » Sat Apr 15, 2023 3:33 pm

The tomo cases are likely too big to upload via the web browser. You'll likely have better luck sending them through a gateway. If you need assistance you can open up a support ticket at https://support.onepacs.com/

mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Re: Tomos will not load from outside facility CD's

Post by mindi2210 » Mon Apr 24, 2023 8:26 am

Thank you. Are there insturctions to load cases through the gateway or do I need to contact support to set that up?

mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Re: Tomos will not load from outside facility CD's

Post by mindi2210 » Mon Apr 24, 2023 8:29 am

I found the instructions. Our Gateway is on a virtual machine on our server so this method probably won't work. We are looking at other work arounds.

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